24/7 Service Desk
Keep a pulse on your network & business
AlphaKOR’s 24/7 Service Desk is the single point of contact between your customers and IT support! Our Service Desk manages user communication, service requests, and incidents. Simply put, our Service Desk is where your customers can find help with their IT needs. Think of Service Desk as the IT Support extension of your business. Our goal is to help you deliver high-quality service to your customers reliably, 24/7!
Always be on top of your infrastructure’s health without having to dedicate your time to your network.
Informed Business Decisions
Make smarter business decisions by measuring long term IT performance, asset management, regulatory compliance, and business impact reporting.
Experience a high R.O.I. by not having to pay for unexpected errors and malfunctions.
Experience personal and fast support. We’ll set up a dedicated phone line operated by our experienced technicians to assist with any issues related to your IT infrastructure.
Have an issue with your IT? Our technical support agents will respond to your emails to resolve any issues you have.
Live Chat Support
Online support is available through chat, audio, and video. You’ll have the ability to screenshare and communicate with an agent to help resolve your IT issues.
More Service Information
We have the ability to get involved with low to high-level issues that will cause long-term damage to your business if they go unnoticed. With AlphaKOR’s Service Desk, you will get notified immediately of any threats against your IT network.
AlphaKOR’s Help Desk services are a smarter way to keep a pulse on your network and business health. Our dedicated technicians can provide IT support for your:
- Business operations
- IT services
- And more!
We work 24/7 to keep your business running smoothly.
Is the Help Desk service customizable?
Yes, depending on what you require Help Desk services for, the duration they are needed, the number of end-users, and your IT infrastructure, we will customize a Help Desk service plan to meet your goals and needs.
Is Help Desk regulatory compliant?
We’ll support the needs of your business as well as comply with regulations regarding all of your IT service requirements.
Is Help Desk a dedicated service?
AlphaKOR’s Help Desk services are dedicated to you and your organization. We’ll assign technical support agents to your business so that you have exclusive support that understands your organization.
How can help desk help me?
Help Desk works to provide your business with instant support to keep your services and projects running. Our skilled agents will resolve any issues you have so that you can resume operations without interruptions.
Determine the health status of your IT infrastructure, improve the performance of your products, and automate repairs when issues arise.
Security Planning & Implementation
AlphaKOR assesses your organization from the inside out to plan for your organization’s security.